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Itineraries Affected by Temporary Suspension of Operations—Updated November 19, 2020

On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. Our commitment to our family of guests and employees is that their safety and wellbeing is always our top priority.

In that spirit, we have made the decision to extend our temporary suspension of operations across all scheduled departures through January 31, 2021. We have also cancelled additional sailings further into 2021 because of regional complexities.

If itinerary changes are required, impacted guests and their travel agents are notified directly by Viking Customer Relations.

A Letter to Impacted Guests — November 19, 2020

Dear Viking Guest,

I hope this finds you well and in good spirits. Since we started Viking 23 years ago, our family of loyal guests, dedicated employees and valued partners has been at the center of each decision. This dedication to our Viking family and our mission—to create meaningful experiences that are destination focused, allowing you to explore the world in comfort—has never wavered.

In March, when we became the first cruise line to temporarily suspend operations at the start of the COVID-19 pandemic, we would not have imagined that in November we would still not be sailing. It has truly been an unusual year for all of us.

However, given the scientific advancements with COVID-19 therapeutics, as well as the recent significant progress toward a vaccine, we are now quite optimistic.

At Viking, we are committed to maintaining the safest and healthiest fleet in the industry. We are fortunate to have a fleet of small, Norwegian-registered ocean ships with only 930 guests, and Switzerland-registered river ships with only 190 guests. We believe that our smaller ships—which feature spacious public areas and staterooms—already provide a much safer environment than mega liners. We have always had the highest standards for health and cleanliness—and we are currently finalizing additional protocols to make Viking even safer, in cooperation with leading international experts.

As part of this new program, Viking has become the first cruise line to complete the installation of a full-scale polymerase chain reaction (PCR) testing laboratory at sea. The laboratory on board Viking Star has enough capacity for up to daily testing of every crew member and guest, which provides flexibility to respond to COVID-19 prevalence levels around the world. In the coming months, we are completing the installation of PCR laboratories on the remainder of our ocean ships; we will also have a strong network of shoreside laboratories for our river ships. Our Chairman, Torstein Hagen, looks forward to sharing more information with you about our new operating procedures in early December.

While these recent developments are encouraging, the world’s recovery from this pandemic continues to be sporadic, and the ability to travel freely across all borders remains some time away. As keen as we may be to get back to exploring, for now, international travel must wait.

Because we are a private, closely-held company, we do not have to rush the decision to return to service. As our Chairman has said before, we will only sail again when it is safe for our guests, our crew, and the communities we visit. It is in that spirit that we are extending our temporary fleetwide suspension of scheduled departures through January 31, 2021. We are also cancelling additional sailings further into 2021 because of regional complexities.

A Future Cruise Voucher for 125%

As a guest whose voyage has been impacted by these cancellations, we want to support you and protect your travel investment. Therefore, we are offering a 125% Future Cruise Voucher. This voucher includes 100% of the monies paid to Viking, plus an additional 25% value. As you consider your options, the added value provides an opportunity to enhance your trip—by choosing a longer itinerary; adding a pre/post cruise extensions; upgrading your stateroom category; or even upgrading to business class air. Additionally, any vouchers you may have applied to this booking have automatically been reinstated, are valid for 24 months and are available for your immediate use.

To ensure you have the time and flexibility to plan for your next trip, the 125% Future Cruise Voucher has exclusive and enhanced terms. It is fully transferable, allowing you to gift it to someone with whom you would like to share the joys of travel. It can be applied within the next 24 months to any river, ocean or expedition cruise. If you are unable to use your voucher by the expiration date, simply return your expired voucher to Viking, and we will send you a refund equal to the original amount paid to Viking.

As a reminder, if you use your voucher and rebook your cruise—with Viking or your Travel Advisor—by November 30, our Risk-Free Guarantee is applicable to your booking. This means you can change your plans up to 24 hours prior to departure, giving you peace of mind and the flexibility you need to make the best decision for you.

However, if you prefer a refund over the added-value voucher, please request it before November 30, 2020. Details can be found here.

As this unusual year comes to a close, we are focused on the future—and we have many bright spots on the horizon. We continue to plan for further expansion as we add to our river and ocean fleet—and, in 2022 we will welcome our new purpose-built expedition vessels, Viking Octantis and Viking Polaris, and of course, Viking Mississippi.

In the meantime, we invite you to join us on Viking.TV, our award-winning enrichment channel where we host daily livestream video sessions and privileged access to some of the world’s most fascinating people. For the time being, Viking.TV is a way for us to continue exploring the world in comfort—from home.

Thank you for your loyalty and support. We eagerly await the day we can travel together and look forward to welcoming you on board.

Sincerely yours,

Richard Marnell
Executive Vice President, Marketing

Plan Your Voyage Risk Free

Viking is offering our guests the most flexible guarantee in the cruise industry, so they can plan their voyage with confidence. To learn more about this limited-time offer, click here.

For Further Assistance

If you have any questions or need further information please contact Viking Customer Relations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday – Friday, 6:00 AM – 6:00 PM; Saturday and Sunday, 7:30 AM – 4:00 PM, PT.