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Service Guarantee

Service Guarantee

We hope you love your cruise from the very beginning; however, should you be dissatisfied with our service upon first check-in (hotel or on board ship) including food, personnel or shore excursions—just notify us within 24 hours of the start of your cruise (if your first check-in is on board the ship, notify your Program Director; at a hotel, contact your Viking Host). We then have 24 hours to correct the situation, and in the unlikely event a solution is not possible, you can then depart as soon as possible and we will refund 100% of your cruise price. We can assist with any departure reservations, but your return trip/alternate travel plan costs are your sole responsibility. This Service Guarantee cannot be activated or applied, due to Acts of God, Strike or Other as indicated in the Terms and Conditions.